Shipping & Return
We try our very best to ship out your order on time. (not including weekends and holidays). Please allow additional time for transit. On the individual product detail page, you will see the estimated shipping time for each product.
USA products: 2 - 5 business days
China products: 5 - 10 business days
Delivery times may be affected by weather and other events outside of our control. Once a parcel leaves our office and is scanned by the shipping company, we no longer have any control of the whereabouts of the package.
You can track your orders via the tracking number provided when your order is fulfilled when you login to your account.
LOST / MISSING / STOLEN PACKAGES
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.
We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly in order to file a claim. You can file a claim at the post office by providing your tracking information.
After you file a claim, you will receive a claim number from USPS. E-mail us at firstname.lastname@example.org with your claim number and we can assist you further.
We offer Free Shipping on orders $79+ for delivery to addresses in the USA. Free Shipping will only be available if your final cart total at checkout is over $79. If you use store credit or a discount code and your cart total is no longer $79+, you will not qualify for Free Shipping.
Twisted Harp will accept:
- Returnsof unworn clothing items with original tags and packaging.
- Exchangesonly for a different size or color of the same product.
Request must be initiated within 7 days of receiving all items in the order. If it is a split package order, it will start from the time of the final package delivery date.
Return shipping is the customer's responsibility unless it was a shipping error on Twisted Harp part.
note: All jewelry are final sale